1. Price
   We always try to update the prices on our website regularly to give you the most updated prices. However, we suggest you to email us to get the latest prices. Prices are subjected to change without prior notice for price confirmation; we encourage you to ask us by email.
   
   In the event a product or service is listed at an incorrect price due to a typographical error, error in pricing information received from a supplier, or any other reason. ORORI reserve the right to determine the valid price for the product or service based on ORORI finding.
   
   Prices of Wedding Rings are included shipping and insurance
   
2. Product Delivery
   Product is delivered upon receiving full payment. The delivery lead time depends on the destination city. For delivery that uses courier service, we collaborate with RPX. All the products that are purchased and shipped by using RPX will automatically be insurance covered to protect your product from being damaged or lost during the shipping time. If you want to use other courier service, you can let us know so we can ship your goods using that appointed courier service which has representative office in Jakarta to avoid additional charge. However, buyers will take full responsibility to guarantee that product will be arrived at destination place safely.
   
   We are unable to accept orders for P.O. Box addresses. We are not responsible for errors due to printing. We are also encouraged our customer to double check the shipping address and, we are not taken any responsibility for errors due to mistype or uncertain shipping address.
   For some city in a country will applied additional charge by the shipper due to the destination city is not on the shipper list, please noted that a postal code is required to determined the additional charges, when the destination city is listed the additional charge will not be applied.
   When we deliver your items to you will be asked to sign for the goods to acknowledge that you have received them. Where an incorrect address has been given to ORORI with the order we reserve the right to charge for any extra carriage costs incurred
   We make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
   
3. Product
   The key characteristics of each Product are described in the corresponding pages of the electronic catalogue on this Site. Pictures used for the presentation of the proposed products are not contractual and may in no way engage the responsibilities of the owner of the Site.
   All ORORI Wedding Rings product is accompanied with a product description certificate in detailed, wedding ring box, and big box, and sealed with a security sealed.
   For ordering of Wedding Rings, please confirm the wedding date and leading time via phone. We are not responsible for any lateness if we have not informed about the confirmed wedding date. We apologize that we are not able to arrange Express Delivery for all the products due to limitation on the delivery schedule. For quick order of Wedding Rings, please contact, +62.21.2358.0887 or urgent@orori.com., and will be charge Rp.350.000,-.
   
4. Stock Availability
   Not all the products are available at a given time so product ordering might be required. Order is confirmed if there is an email or phone confirmation from ORORI Wedding Rings and if deposit has been made.
   
   For Wedding Rings;
   Wedding Rings will be ready 2 (two) months after payment is successfully being deducted from your credit card or transferred by bank to our account, and email notice will be generated to your email account to notice you that payment is successfully done and order is being preceded.
   
   Urgent Wedding Rings order;
   Urgent Wedding Rings order is only available through email/phone order, this is to avoid any mistake of ordering and to ensure the fast delivery to you, please noted that not all Wedding Rings are available for urgent orders, please email at urgent@orori.com or sales.id@orori.com or you can phone us at +62.21.2358.0887 for further question.
   
   For Gift Ideas;
   If Stock available;
   Gift Ideas jewelry will be ready for shipment after payment is successfully being deducted from your credit card or transferred by bank or ATM to our account, and email notice will be generated to your email account to notice you that payment is successfully done and order is being preceded.
   
   If No Stock available;
   Gift Ideas will be ready 1 (one) month for shipping after payment is successfully being deducted from your credit card or transferred by bank or ATM to our account, and email notice will be generated to your email account to notice you that payment is successfully done and order is being preceded.
   
5. Warranty
   All products purchased from ORORI have full warranty from us in which the length of the product warranty varies depending on the type of product. Please browse the Product Warranty section for more information.
   
6. Buy Back Guarantee
   Product that has been purchased can be exchanged or refunded, terms and conditions apply – only for jewelries with diamonds. Please read Buy Back Policy for further information.
   
7. Order Acceptance
   Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or for no reason at all. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any product or service.
   

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We sell our product online, via phone/email and at our oulets. We always try to do a simple and easy business. If you find difficulties in shopping, please contact us at +62.21.2358.0887 for assistance.

Shopping Online

1. Choose product that you want. Click on “Add Item” button. That product will be automatically sent to shopping cart (the shopping cart will display: product detail, specifications, price, and shipping cost).
2. The product that you have selected will be displayed on Shopping Cart. Check your shopping list to see all the items you wish to buy are correct. If you want to cancel your options, click “Remove Item”. Fill in your particulars correctly once everything is confirmed. Incomplete information will cause an error or a delay in the shopping process.
3. Check your order carefully, if you are unsure about certain product or the product’s value, please contact us for assistance.
4. For purchasing more than 1 piece of product, there will be “Confirm” notification. Please continue your transaction, our sales consultant will help you via email/phone.
5. Click here for Shipping Cost Calculator. If your city is not in the list, ORORI will not be able to deliver your product.
6. You can also collect your order in ORORI Wedding Rings outlet by selected “Collect at Outlet”.
7. All the products that have been delivered through RPX will be under insurance. Delivery fee includes the RPX insurance, if any loss has occurred RPX will cover as much as 100% of the jewelry’s value. If the value of the jewelry > Rp.20.000.000, the insurance will only cover maximum value Rp.20.000.000,-. By this way, your product is guaranteed will not get any damages on the delivery, claim is make by ORORI.
8. There will be an investigation by RPX if any loss and damage has occurred.
9. If you have finished shopping, please complete all the available forms to ensure that your order will be delivered correctly and in time.
10. Send the forms that you have filled in by clicking “Confirm” button. The system will automatically send and process your order. You will receive and email as your order confirmation. For transaction using transfer, Reply that email without changing the contents and the subject.
11. For payment via BCA Transfer, please do not make any payment before receiving confirmation by email or phone from our sales consultant about your order.
12. Paying by Credit Card for Wedding Rings and Gift Ideas:
    If No Stock available and Order;
    Your credit card will be charge 50% as a down payment on your and another 50% will be automatically deducted balance before we deliver your product.
    If Stock available;
    Your credit card will be deducted in full amount.
13. Your order will be shipped by RPX as our courier partner upon receiving your payment. If you want to use other courier service, kindly contact our sales consultant for assistance.
14. If Stock available usually order of Gift Ideas will be received within 4-5 days depending on packaging and shipping the city of destination and other conditions. Order of Wedding Rings will be received within 2 months depending on the transaction’s agreement, stock availability/ lead time of ordering, and other conditions. Not all the products can be shipped out using Express Delivery (within the one day), only certain products can be done so.

 

Place your order online now if concerned about the privacy or security of your order information

Of course, the security and privacy of your order information are very important to us. And we realize that despite our best efforts to minimize your concern, you may still be reluctant to submit your order online. That's why we offer the ability to submit your order requests online and provide your more personal information later over the phone. Here's how: 

1. After adding your system(s) of interest to your shopping cart and while viewing your shopping cart, select "Continue". This will take you to our Store's checkout section: [You can either access the cart from your current shopping session or retrieve a saved cart from a previous visit. Click "Shopping Cart icon" to retrieve a saved cart.]
2. Here you can provide only the minimum amount of information necessary to process your order request. More specifically, you will be asked only to provide enough information so that one of our sales representatives can get back in touch with you. No credit card numbers need be provided: [Select the "By Phone or e-Mail with customer service" .]
3. Click "Submit Order" after reaching the Confirm & Submit Order page. Do this only after reviewing the order details and ensuring their accuracy: [Return to your checkout form or your shopping cart via the links provided to make any adjustments to your order.]

Shopping via Phone/E-mail

1. We provide ordering service via phone +62.21.2358.0887
2. You can also shop and contact us via email to sales.id@orori.com

Shopping Directly by Visits

1. You can make purchase directly by visiting our office/outlets. Our address:
   GRAND INDONESIA, Blok A-UG-02 A, Jl MH Thamrin, Jakarta Pusat.
   Phone : (021) 2358 0887 www.grand-indonesia.com
   
   
2. Please confirm your visits with our sales consultant so that we can prepare the product that you wish to buy. This is because not all the products are available at every outlet.

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We receive payment both in Rupiah and Dollar which can be done through bank transfer, credit card by online and offline, pay on the spot or through corporate process.

Bank Transfer

1. Payment can be made through standard procedure of bank transfer or through ATM.
2. Please contact us at +62-21-23580887 or email to by_banktransfer@orori.com for information about bank account number.
3. For shoppers outside Jakarta, please directly contact us for confirmation after transfer being made, by fax to+62-21-23580887, the receipt and mentioned the name and invoice number
   
4. Product will be shipped out upon receiving receipt of full payment from the bank. If you wish to get your product delivered quickly, please fax the receipt of your payment to us at+62-21-23580887 or email our sales consultant for assistance.

Credit Card/BCA Debit

1. We receive payment by using credit card Visa, BCA Master, and BCA Debit at our outlet. Now we also provide online payment facility by using credit card byVisa or Master card.
2. For payment using credit card, there is no additional charge of 3% of the product value.
3. Payment online by credit card will be charge in USD.
4. Payment by using credit card in rupiah is available at all our outlet at Jakarta, please contact our sales consultant for assistance.

 

We accept these following cards:

1. 

0% installment payment plan

1. Which card can be used under 0%* installment payment plan?
- BCA - Visa / Master Credit Card (Not available on Debit cards).
- BNI - Visa / Master Credit Card (Not available on Debit cards).
- BANK MANDIRI - Visa/Master Credit Card (Not available on Debit cards).

2. Any minimum purchase required?
- Yes, minimum purchase of 50 USD or Rp 500.000

3. What is the duration I can apply for?
- BCA - 6 months
- BNI - 12 months
- BANK MANDIRI - 12 months

4. Is deposit required?
- No deposit is required. However, please ensure credit balance is sufficient for the purchase price.

5. Any document required?
- No documents are required. However, we may require certain information during the purchase for verification purpose.

6. Can I change from 0%* installment payment plan to one time payment after I've submitted the order?
- No

7. Will there be any penalty if I decide to pay off the plan earlier or cancel the plan before the term?
- BCA - Yes, Rp 100.000,-
- BNI - YES, Rp 200.000,-
- BANK MANDIRI – Yes

8. How long does it need to approve?
- Instantly. Please check with your bank for more information.

9. How are my monthly payments made?
- Once approval is obtained from your bank, the deduction will appear in your monthly statement. The total amount will be divided equally based on the duration of the Installment Payment Plan.

10. Is there any late payment charge?
- Yes, based on your bank rates/charges. Please check with your bank for more information

11. Is 0% Installment Plan promo can be join with other ORORI Wedding Rings Promo?
- No. Please check with ORORI Wedding Rings outlets +62-21-23580887 or email us at sales.id@orori.com or click livechat assistant for more information.

*All 0% Installment plan can only be submitted at ORORI Wedding Rings outlets only, means buyer are needed to walk in to ORORI Wedding Rings outlet for 0% Installment plan submission.

 

By PayPal

1. What Is PayPal?
   
   
2. PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere, both on and off eBay.
   
   Is it safe to use?
   PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
3. 
   
4. Why use PayPal?

1. Make purchases or send money with PayPal – it’s free
2. Shop and pay conveniently by saving your information with PayPal
3. PayPal is accepted by millions of businesses worldwide and is the preferred payment method on eBay

1. Start using PayPal today!

 

By SMS Banking 

For certain Bank account we provide SMS Banking Payment.
We had cooperated with PT E-Mobile Indonesia and Bank Mandiri to facilitate payment by SMS.
For temporary SMS Banking is providing only for Bank Mandiri account holder.
Please contact us by phone: +62.21.2358.0887 when you wish to pay with SMS Banking, or email us to sales.id@orori.com.

Corporate Process

1. For companies who need to do administration process which causes payment is not able to be made in cash when the product is received, please contact our sales consultant for assistance.
2. We apologize if not all companies can use this method of payment. Only companies that give complete and valid data to our finance department will be entertained.

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At ORORI, we want to make your shopping experience easy and comfortable, so we have taken measures to guarantee all orders you place with us will be secure and safe. We use the latest in security technology to ensure your credit card information stays safe, as well as maintain the utmost respect for your personal information and guarantee that we will never sell it to a third party. Once your order is shipped it is sent securely, insured from our door to yours.

Protected Online Transactions

When you use your credit card to make a purchase through our shopping basket, the information you provide is protected by Secure Sockets Layer (SSL) encryption technology. This technology ensures that your personal information is protected from outside parties when transmitted from your computer to eNets server.

eNets participates in the Verified by Visa and the MasterCard® SecureCode™ programs which help you maintain even tighter security with an additional password when purchasing with your Visa card or MasterCard online. If you are a Verified by Visa or MasterCard SecureCode participant, you will be prompted for your password when you purchase at ORORI.


Safe Purchases Over the Phone If you would prefer to purchase your Wedding Rings and gift ideas jewelry over the telephone, please contact one of our Wedding Rings Consultants. They will be happy to answer any questions you may have, and get your credit card information or assist you in arranging for a bank wire transfer. Please call us at +62.21.2358.0887.

Insured Shipping

ORORI insures all orders in shipment. That means from our door to yours, your purchase is under RPX's protection.

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We use UOB Bank exchange rate (Bank Note’s Sell Rate from UOB). Due to fluctuation of the currency exchange rate that may happen anytime, we suggest you to confirm the rate if you wish to make payment using foreign currency.

 

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We will not responsible to any loss of diamond after customer have received or use the Wedding Rings, all Wedding Rings are checked through a vibrating machine in order to ensure the diamond setting of Wedding Rings are strong for daily use.

We give product warranty to all ORORI products. Do make sure that the product that you buy from ORORI comes with warranty card/Invoice from ORORI. The length of warranty varies depending on the type of product.
- For Wedding Rings, we give life-time warranty.
- For Gift Ideas, we give 1 month product warranty.

General Requirements for Warranty

1. For products with warranty, customers can enjoy product warranty and services during that warranty period for free; like re-chroming, washing, firming of diamond’s setting, and ring’s resizing.
2. Warranty is not valid when there is damage to product that causes product to be broken or out of shape due to careless actions by the customers (dropped, splashed by chemical liquid, etc).

Reparation

1. To repair, please contact our Customer Service at (021) 2358 0887 or email to care@orori.com for further inquiry.
2. Visits due to product reparation can be made at our outlets:
   
   
   GRAND INDONESIA, Blok A-UG-02 A, Jl MH Thamrin, Jakarta Pusat.
   Phone : (021) 2358.0886 Fax : (021) 2358 0887
   

e-Warranty Facilities

1. We provide additional service through online/Internet for tracking purpose to fulfill your needs especially those who are positioned at outside Jakarta or quite far from our showrooms. This online service is specially designed for purchase of Wedding Rings only.
2. You can check status of your Wedding Rings’ reparation as well as the service history via online. You also receive notification email when your Wedding Rings are ready for collection.
3. By using this e-Warranty service, you can also request a change on your Wedding Rings’ pick-up location to our other outlet at www.orori.com. There are many other facilities that you can enjoy from these e-Warranty facilities. Find out more about e-Warranty.
4. To use and enjoy e-Warranty service, please get your Invoice No and Barcode No of your Wedding Rings ready.

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• Promotional products and Wedding Rings are free of shipping cost.
• Cost is calculated based on 1 shipment = 1 Gift Packaging, except there is a special request that Gift Ideas to be included in one Gift Packaging.
• Purchase above 1 (One) items will be packed into one Gift Packaging, unless there is a request to divide the items to several Gift Packaging. e.g. for request of dividing the Gift Ideas into 3 Gift packaging, shipping charge will cost 3 times.
• Delivery fee includes the RPX insurance .
• If any loss has occurred RPX will cover as much as 100% of the jewelry’s value.
• If the city where you live in is not in the list, ORORI is not able to deliver the product.

 

Click here to go to the Shipping Calculator page.

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We guarantee that all packages are securely sealed before passing it to RPX for shipping.
Security sticker is used to ensure that packages remain unopened when received by our customer. We also carefully inspect packages contain jewelry before shipment for quality control check in order to ensure the fine quality of the jewelry. A commercial invoice is also attached in the shipping for insurance purpose. We pay attention to every single thing to give the most secure shipping experience to our valued customers!

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